Aqua Vet Clinic Return & Refund Policy

At Aqua Vet Clinic, we believe that happy pets start with satisfied customers. While we hope you love your purchase, we understand that sometimes things don’t go as planned. That’s why we’ve created a clear and hassle-free return and refund policy to ensure your shopping experience is as enjoyable as possible.

Do You Accept Returns?

Absolutely! We accept returns for both defective and non-defective products. If your item doesn’t meet your expectations or has any issues, we’re here to help you resolve it.

Do You Accept Exchanges?

Yes! We want you to get the perfect product for your furry friend. If you need a different size, color, or style, we gladly accept exchanges to make sure you’re completely satisfied.

Return Window

You have a generous 30 days from the date of purchase to initiate a return. We recommend that you act promptly to ensure you stay within this window.

Product Condition

To qualify for a return, items must be in new condition. This means they should be unused, unwashed, and in their original packaging. We want to ensure that the next customer has the same great experience you did!

Return Method

Returns should be made by mail. We’ve made the process simple for you, so you can send items back with ease. Just package the item securely and include all original materials.

Return Label

For your convenience, a return label is included in the box with your purchase. This allows you to ship the item back without any extra costs or hassles. Simply attach the label to your package, and you’re all set!

Refund Processing Time

Once we receive your returned item, we aim to process your refund within 10 business days. We appreciate your patience as we ensure everything is handled correctly.

Need Help?

If you have any questions or need assistance regarding your return or exchange, our friendly customer support team is just an email away! You can reach us at:

• 📞 Phone: +1 (562) 752-2992
• 📩 Email: Hello@AquaVetClinic.com